Frequently Asked Questions

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- We don't answer the phone while working to respect our clients and to maintain efficiency during moves.

- We don't answer the phone outside of working hours to respect family time.

- Our policy is to have everything in writing to protect everyone involved, streamline the exchange of information, and keep a clear record of each move.

- Exchanging information in writing is more efficient than speaking over the phone.

Our pricing comes with outstanding value:

- No hidden fees. Flat rates and guaranteed pricing.

- Experienced and capable movers who will complete the job as efficiently as possible, never dragging out an hourly rate.

- Discounts available for students, seniors, and long distance.

- Benefit from above industry standard insurance coverage, refer to our Policies & Procedures for more details.

We've seen that every move is a little bit different, which is why we provide personalized pricing for each situation. To receive a fast response with a price for your move contact us.

- 2 Mattress covers are included with our service.

- Floor runners, carpet protection, and shoe covers.

- All items with doors or drawers are wrapped.

- All items are blanketed for transportation.

- Years of Experience and lessons learned.

- Unrivaled Tetris skills (loading the truck as safely and efficiently as humanly possible).

- We actually care about your stuff, want to help you, and treat your belongings like they matter.

- Prepared with the right tools, straps, dollies, etc.

Yes; We always have tools with us in the truck, we can take apart larger items and put them back together whenever necessary. We can also assemble new furniture properly and efficiently.

Yes; 

We can send experienced movers with the knowledge, equipment, and tools to load and unload your truck, move furniture around your home, or complete internal moves within the same building.

Packing your own belongings comes with several benefits:

- Allows you to organize and pack items according to your preferences. You'll have an idea of where items are in case you need quick access to them.

- More cost effective than full service packing.

- A chance to declutter and decide which items you truly want to bring with you.

- Packing on your own schedule provides flexibility, you can pack gradually based on your convenience.

- Please see our Packing Tips page.

Yes;

We offer moving and delivery services from Ottawa and surrounding areas, going anywhere in Canada. We often help those moving from Toronto to Ottawa and from Montreal to Ottawa.

Ask us about our long distance dates that are already scheduled for a 15% discount.